FAQ

QUESTIONS?

Here are some of the more common questions we get from our fellow travellers. If you you don’t see your question answered below, feel free to send us an email.

What does Casa El Pío mean?

Pío Pío means chirp, as in the noise that a bird makes. For aesthetic reasons, the moniker was shortened to Casa El Pío (Chirp House). It’s not grammatically correct but we like the way it looks.

Are children allowed?

No. We have a very strict no children policy. Our hotel is very unsafe for small children - we have a rooftop with no railing, lots of stairs, lots of concrete, a pool in the courtyard, etc... We appreciate if you respect our adults-only policy.

Is there Wi-Fi at Casa el Pío?

Yes there is. It's not the fastest in the world, you may not be able to get it in your room and sometimes it will go out (because, Mexico!) but you will be able to stay in touch (Hey! Follow us and Like us while you're at it!), play games and maybe even stream movies on Netflix.

Why do you need my arrival info?

We have a very small staff that wait for your arrival and we must know when to expect you in order to meet you for your checkin. If you do not provide this information, no one will be at Casa el Pío to meet you when you arrive. If you show up 4 hours after you say you will, we may not be here. We request that you please get settled at the hotel first and then go get food and go shopping.

Why can't I check in on a Sunday?

Again, we have a very small staff that all work six days a week. We must give them one day of rest. Even if you are a returning guest and wish for us to just leave the keys for you, there still needs to be a housekeeper on duty to turn your room over in the event of any Sunday checkouts. We appreciate your understanding in this matter.

Are there any days I cannot check in besides Sunday?

We do not accommodate check-ins on Christmas Day or New Year's Day

Is someone on the property 24 hours a day?

No. Our manager is on site from 9am until at least 2pm each day. After that he is close by and can come to the hotel for emergencies and may be reached by cell.

Do you have a minimum stay requirement?

Yes. We require stays of three nights or more. Stays over two weeks receive a discount.

Do your room rates include tax?

No. There is an additional 19% Mexican lodging tax in addition to our room rates.

Can I smoke at Casa el Pío?

Not indoors. We are 100% no-smoking of anything in the rooms. You may smoke in several outdoor areas - we provide ashtrays - but any rooms that have been smoked in will be charged a USD$250 cleaning fee.

Will I be able to flush my toilet paper when I get there?

No. You may not flush any toilet paper or feminine products in any toilets on Isla Mujeres. The plumbing is an antiquated system and if there is a clog, large portions of the property must be excavated. Garbage cans are provided in your room and are emptied and cleaned daily.

How do tips work at Casa el Pío and on Isla Mujeres?

Housekeepers, maleteros (luggage handlers at the ferry) and waitstaff on the island all rely on tips. Usually 20-40 pesos per day ($1.50-$3) for your housekeepers, 50 pesos ($3.50) for your luggage handler and 10% at restaurants.

Is there going to be housekeeping?

Yes, our awesome staff cleans the guest quarters everyday except Sunday when they take a day of rest. They are like ninjas and wait until you leave for the beach to clean so no worries about 7am knocks on the door. Chances are you won't even see them but you'll know they were there when you return to a sweet-smelling, tidy room with cute bath towel animal shapes on the bed. PS In Mexico, it's customary to leave a small tip for your housekeepers each day.

Do I have to speak Spanish?

Le ayudaría, pero no es obligatorio. Most of the restaurants and commonly tourist-frequented businesses here employ people who speak enough English to get you what you need.

Is there going to be a safe place to put my valuables?

All the rooms have wall-mounted safes, where you can fit the basics: passport, Rolex, cash, iPad. We will show you how to program a code that you will remember.

Is there a kitchen in my room?

No. There is a small coffeemaker, a petite fridge, two spoons, two cups, two shot glasses, a water carafe, two mugs and a knife/cutting board. Enough to make coffee and cocktails.

What do I need to pack?

We provide all your linens, including two beach towels, soap and shampoo. The rest is up to you. Remember to bring your passport, sunscreen, a bathing suit, sunglasses, toiletries and enough garments to get you through half of your stay. You can get your laundry done at any of the laundromats on Isla Mujeres for about $1.50 a pound. It comes back to you dried and folded in a plastic bag, and it smells wonderful.

Do I need to bring cash?

You can exchange your cash for Mexican pesos at the bank. There are also two ATM machines within 5 minutes walking distance from Casa El Pío. There is also Western Union for up to $500 a day. We prefer the ATMs but it's personal preference. Remember to let your banks know you will be out of the country before you leave your home.

Do I need to rent a car?

Not really. Once you arrive on the island you won’t need a car. If you want to leave the downtown area, you have the choice of a few modes of transportation: taxi, golf cart or bus. The first option varies from US$1.50 to US$12 in cost, depending where you want to go. Golf carts cost no more than US$60 a day and provide the most flexibility.

Why do I have to pay for my entire stay up front?

Unlike large hotels that can handle last minute cancellations, we are a small business of five rooms. Our survival depends on your arrival. We appreciate your trust.

Anything else I should know?

Call your bank and let them know you're traveling so they don't freeze your card, get your cell phone figured out for international roaming, book your transport in advance from the airport to the ferry so you don't experience delays at the Cancun airport, make copies of your passport and driver's license to bring with you.

Why isn’t my question answered above?

Because you’re the first to ask it. Write to us at hola@casaelpio.com and we will be happy to help you.