Rental Policy

RESERVATION POLICY

Please read the policy below carefully

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Casa El Pio has a MINIMUM three­ night rental year-round.

We do not accept same-day check-ins or check-ins on Christmas Day or New Year’s Day

Casa El Pio requires a 50% deposit for booking with the remainder due 30 days prior to arrival.

We will send you a reminder when the balance payment is due.

Checkin officially begins at 3pm­.

Sometimes you will arrive early and that’s great. This is why we have you send your flight info. Come to Pío when you get to the island and we will help you make arrangements if your room is not ready.
IMPORTANT: All flights landing after 5pm and all arrivals to the island after 7pm will need to follow our After Hours Check In Procedure

NO Sunday check-­ins.

We must give our staff a day of rest.

Checkout is 11am.

We have a small, awesome staff that work hard to turnover rooms and we will do our best to accommodate late flights or early arrivals but plan to adhere to these times.
Late checkout can sometimes be arranged for $25 USD an hour.
We cannot store your bags in the office for late departures but you are welcome to store them on our patio at your own risk.

10% discount off total for rentals of 2 weeks or longer, OR off the weekly rental of all five units together.

 

GROUP RENTALS:

Our property is very small and noise travels well. For this reason we must have a specific policy for large groups. If you require more than 2 rooms for your group, you must rent all 5 rooms. Please email hola@casaelpio.com for questions before booking.

An additional 19% Mexican room tax will be added to the total rental amount.

 

All room rates are for double occupancy.

An additional charge of $15 USD per person per night will be added in rooms that can accommodate more than 2 people. Casa el Pio does not have roll away beds.

All renters must be over 23 years of age.

Our property is oriented toward responsible adults and not suitable for children. Children over the age of 12 may be considered but must be accompanied by a parent and must lodge in the parent’s room. These guests may not be unattended on the premises at any time during their stay. All guests must preserve the peace and quiet of the other guests and prevent any injury to any person and damage to any property.

Failure to otherwise comply with this policy will result in eviction.

­We only accept payment by credit card through our online reservation portal or PayPal.

­A 50% semi-refundable deposit must be paid immediately to guarantee your reservation. See below for more information on cancelations and changes. The balance is due 30
days prior to arrival.

Reservation Changes Policy

Email notice is required for reservation changes (no phone calls):
• 60 days prior to arrival date: no charge if space is available.
• 30-60 days prior to arrival date: $25 USD service fee per room if space is available.
• Less than 30 days prior to arrival date: $100 USD service fee per room if space is available.
• No refunds for late arrival.

If a hurricane or other unforeseen circumstance makes it necessary to interrupt or cancel hotel services to any extent, we will do our best to provide alternate accommodations for current guests. We will assist those holding confirmed reservations to change dates at no charge. Travel insurance is recommended to protect your investment in your trip and protect you while you travel.

Cancellations Policy

Email notice is required for reservation cancellations (no phone calls):

• 60 days or more prior to arrival date: deposit can be refunded less a 10% service fee per room.
• 30 to 60 days prior to arrival date: a gift card code will be issued for a future stay at Casa El Pio for the full amount of your payment.
• Less than 30 days prior to arrival date: no refunds

Hotel Policy

Our hotel is a non-­hosted facility which means there is someone on site only from 9am-­2pm Mon-­Sat. If you need assistance at other times of day, you will be provided with a phone number to reach a staff member.

Daily maid service included, except for Sunday, Christmas Day and New Year’s Day

We are a 100% non­-smoking hotel. Rooms that have been smoked in will be assessed a $250USD cleaning fee. Please use the outdoor common areas to smoke.

Please note that our hotel is not accessible to those with limited mobility. Each part of the hotel requires the use of stairs.

GROUP RENTALS: Our property is very small and noise travels well. For this reason we must have a specific policy for large groups. If you require more than 2 rooms for your group, you must rent all 5 rooms. Please email hola@casaelpio.com for questions before booking.

Please respect the other guests and our neighbors by keeping your voices low when in common areas after 9pm and before 9am